phone ordering.
ONE.
Register. There are no membership fees and no commitment to service.
I got an error that you don't deliver to my zip code.
Don't worry, we got your back! You can always either choose a pick-up location convenient for you, or call us for a shipping quote. If you are within our delivery area or shipping zone, you will automatically be assigned to the proper route. If you are outside of our areas, please call us for a quote.
Do I need to specify my address or pickup location when registering?
YES. Our system is complex and tied to production and routing. When you register, please be sure to choose either a pick-up location, shipping, or 'use my own delivery address'. Based on where you live, or which pickup location you choose will assign you to the proper route. In order to keep our carbon foot-print to a minimum, we only drive to particular areas on certain days. Please see pickup locations or delivery areas or shipping zones for more information.
Why do I need to enter my credit card when I register? I haven't bought anything yet.
Our online system is a subscription based service to facilitate recurring orders and ordering in the future. Ultimately it is easier for you so you don't have to 'check out' each time you visit. You can also simply call us to update or add to your order without going through the credit card process again. Don't worry, the information is highly encrypted and safe. We charge credit cards in batches manually each evening, so you have time to make changes to your order.
What if I need to change my order?
You always have until the cutoff time to change or refund your order. Your shopping cart will always alert you and let you know if red writing of your cutoff time as this is tied to your route. For local delivery and pickup, it is noon, the previous day. For shipping, it is 48 hours.
I don't want to fill everything out and register before I know if you can deliver to me.
Please check our get it pages for more information, call us at 301-246-0509, or simply enter your delivery zip code first to see what pops up!
My home is hard to find and you need a code to enter. How do I let this known?
Please enter any special delivery instructions in the NOTES box on your shopping cart page. 'Leave on front porch in cooler', or 'use code 1234 to enter building', or 'leave with concierge', are all very helpful and necessary. Or simply call Customer Care at 301-246-0509 to let us know about any special circumstances.
I don't understand your shopping cart! Why is it so complicated?
We know. And we apologize. Our system provides us with a lot of needed information and is tied to ordering, production, routing and more. It is not an ordinary shopping cart because it is not simply ordering and shipping as other carts are. We are working on improving the guest interface to make the experience easier for you. In the mean time, we are happy to take your order over the phone. Please call Customer Care at 301-246-0509 and we will be happy to do it all for you!
TWO.
Shop. Choose your delivery day first, then browse our juice, cleanses, packages and food (coming soon!)
I need a different delivery day than what is showing up in the drop down box.
What is available in your drop down box is tied to your delivery address or pickup location or shipping. Go back to account options and change your delivery location to be assigned to a new route. Or call Customer Care at 301-246-0509 and we will be happy to assist you.
Why do the next 6 weeks show up for the day I choose?
In order to help you have your juice when you want it, you can specify the exact date of your delivery. This can also help with recurring orders. When you choose a delivery day, the system will also ask you if you want it one time or recurring. Just answer the questions to suit your schedule.
Can I leave items in my shopping cart and come back to them later?
If you leave items in your cart, they will be delivered! We are a subscription based system, so formal checkout is not required. If you need to change an order, or move the date, or delete an order, simply go to shopping cart and click on the right day and make the changes. Remember, you can always call us at 301-246-0509 for phone ordering or assistance.
THREE.
Enjoy.
What time will my juice be delivered to my home or office?
We make every attempt to get to everyone by 8:30am. Deliveries are made between 5:30 and 8:30 am, weather and traffic permitting. If we are running late, we will make attempts to contact you. If you have special delivery circumstances or need to call us, just do so at 301-246-0509.
What time can I pickup at one of your locations?
You can pickup as soon as we open. In Bethesda, that is 8:00am every day. In DC @MINT, that is 7:00am on weekdays and 9:00am on weekends.
I ordered with shipping. When can I expect my package to arrive?
That depends on where you live. We use Periship by FedEx with excellent tracking software. If you will not be home the entire day, it is important to leave a note for the driver. Please make every attempt to instruct the driver what to do if you are not home. 'Leave with neighbor, leave at front porch', etc... are all helpful. Remember, it is up to the driver's discretion as to if they feel comfy leaving the package without a person home. We do not require signatures.
I won't be home for my delivery.
Please leave instructions in the NOTES box on the shopping cart page including permission to leave the package at the door, etc. In warmer months, or if you will not be returning in less than hour, please leave a cooler out to protect your perishible delivery. Shipping is packed with icepacks, so a cooler is not required, but please plan for unpacking as soon as possible.
What time can I pick-up at one of the pick-up locations?
Please be sure to check with the location you choose for available hours. Most follow regular business hours or are open very early.
Sometimes it's just better to talk to a live person! Please feel free to call Puree Customer Care for phone ordering at 301-246-0509, Monday - Sunday 8:00am - 5:00pm. If needed, leave a message and someone will get back to you as soon as possible. You may also email us at
time2cleanse@pureejuicebar.com
the not so fine print.
All sales are final after the cutoff date for your delivery or pick-up, which is 5:00pm the day before for pick-up or local delivery, and 5:00pm, 2 days prior for shipping. Delivery will not be made with declined payments. Attempts will be made to rectify prior to delivery, but if contact and payment cannot be finalized, the delivery will not happen. By placing any order for delivery, you accept responsibility for your juice order. For homes, if nobody is home and instructions are not received, we will leave juice at the front door, wether you leave a cooler out or not. By placing the order, you accept these terms. For apartments, we will only leave the juice with your instruction. If nobody is available to receive the package, and we do not have directions to 'leave it with doorman', or 'in lobby', 'outside my door in cooler', etc... we will return the order to our nearest location and you will have to arrange pick-up. By placing the order, you accept these terms. Please provide instruction in Driver Notes, or email us at time2cleanse@pureejuicebar.com. We are happy to assist in any way. Additional cooler bags and ice packs available for purchase. Please be sure to read our DISCLAIMER prior to ordering, which is also available under our cleanse menu and in the footer of every page.
Thanks for getting your juice on with Purée. ;-)
Ordering can be tricky on a smart phone... Please visit our desktop site for all the deets or call customer care for phone ordering and assistance at 301-246-0509.
How it works.
Making it easy for you to get your juice on. Cold-Pressed 100% organic juice and cleanses delivered to your doorstep. Order online for pick-up, delivery or shipping. Check out the info below or call 301-246-0509.
Flagship@Bethesda Row: 4903 Elm Street Bethesda MD 20814
customer care & phone ordering: 301.246.0509
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